Overview
Clindle/Ondoc is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you access or use our telehealth platform, including content, products, and services made available by Clindle/Ondoc. Your use of our services, including any dispute concerning privacy, is subject to this Privacy Policy and our Terms of Use. 1. Information We Collect
When you use Clindle/Ondoc’s services, whether as a guest or a registered user, we collect necessary information to provide you with medical or mental health services. The types of personal information we may collect include but are not limited to:
Personal Identification Information: Name, date of birth, and demographic details (e.g., age, gender, etc.).
Contact Information: Phone number and email address.
Medical Information: Current medical conditions, medications, allergies, and relevant health history.
Location Information: Zip code and preferred local pharmacy for prescription fulfillment.
Insurance Information: If applicable, details regarding your health insurance coverage.
Payment Information: We use third-party payment processors (such as Stripe and Square) to securely process payments. Clindle/Ondoc does not store your credit card details on our servers.
2. How We Use Your Information
We collect your information to provide and improve our telehealth services. This includes:
Facilitating medical consultations and mental health services.
Processing payments and verifying insurance information.
Sending appointment confirmations, reminders, and follow-up communications.
Enhancing the user experience and personalizing your interactions with Clindle/Ondoc.
Complying with legal and regulatory requirements related to healthcare services.
Notifying you about new services, features, or promotions (you can opt out of marketing communications at any time).
3. Communications & Notifications
By using Clindle/Ondoc, you agree that we may contact you via email, phone, or text message for service-related purposes, including appointment reminders and account updates. If you opt in, we may also send you marketing messages about new services and promotions.
SMS & Mobile Messaging: If you provide your mobile number, Clindle/Ondoc may send you direct text messages related to your healthcare services. By doing so, you consent to receive these messages, including appointment updates and necessary healthcare communications.
Opting Out: You can opt out of marketing communications at any time by following the unsubscribe instructions provided in our messages.
4. Data Security & Protection
We take the security of your personal information seriously. To protect your data, Clindle/Ondoc:
Uses encryption and secure protocols to safeguard sensitive information.
Does not store your payment details (Stripe and Square handle all transactions securely).
Implements strict access controls to prevent unauthorized access to your personal and medical information.
Regularly updates security measures to comply with industry standards and healthcare regulations.
5. Data Sharing & Third-Party Involvement
Ondoc does not share your personal information with marketing partners, third-party advertisers, data brokers, or pharmaceutical companies.
We may share your information with healthcare providers and pharmacies only as necessary to provide you with medical services.
Payment processing is handled by third-party providers (Stripe and Square), ensuring secure transactions without storing payment data on our servers.
We comply with all applicable healthcare regulations, including HIPAA, to protect your sensitive information.
6. Do we use “cookies”?
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser or mobile device that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. Cookies help us in many ways to make your use of the our Services more enjoyable and meaningful, such as understanding usage patterns and improving functionality of the Services. For instance, we use cookies to help us understand your preferences based on previous or current Services activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about Services traffic and Services interaction so that we can offer better Services experiences and tools in the future.
We may contract with third-party service providers to assist us in better understanding our Service visitors. For example, we use Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses cookies to help us analyze how users use the Services and enhance your experience when you use the Services. For more information on how Google uses this data, go to www.google.com/policies/privacy/partners/.If you are using our website, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies.
You do this through your browser settings. If you are accessing our mobile app, you can choose to change your permissions and settings on your mobile device. Each browser and device is different, so look at your browser or devices Help or Settings menu to learn the correct way to modify them. If you turn cookies off or disable certain permissions, you won’t have access to many features that make your Service more efficient and some of our services will not function properly. 7. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. When updates occur, we will post the revised policy on our website, and where necessary, notify you via email or platform notifications. Exclusions
This Privacy Policy shall not apply to any unsolicited information you provide to us through the Services or through any other means. This includes, but is not limited to, any ideas for new products or modifications to existing products, and other unsolicited submissions (collectively, “Unsolicited Information”). All Unsolicited Information shall be deemed to be non-confidential and we shall be free to reproduce, use, disclose, and distribute such Unsolicited Information to others without limitation or attribution.
Children’s Privacy
Only individuals 18 years of age or older are authorized to use the Clindle/Ondoc Services, either for themselves or on behalf of their minor children. We do not knowingly collect information directly from children under the age of eighteen. If you have reason to believe that an individual under the age of 18 has provided Personal Information to us through a Service, please contact us, and we will endeavor to delete that information from our databases. YOUR CALIFORNIA PRIVACY RIGHTS
For California residents: We may share your personal information with third parties and affiliated third parties (such as local, state and regional affiliates and affiliate alliances), some of which do not share the We name, for their direct marketing purposes. As these third parties and this category of affiliated third parties are considered an unaffiliated party under California law, you may opt-out of our disclosure of personal information to third parties for their direct marketing purposes. To opt out, please contact us directly (care@clindle.com). We will continue to provide your information to local, state and regional affiliates and affiliate alliances identified in your membership application or account for the purpose of processing your membership in such affiliate and affiliate alliance programs.
California Consumer Privacy Act
The California Consumer Privacy Act (CCPA), effective January 1, 2020, gives California consumers enhanced rights with respect to their personal information that is collected by businesses. First, California consumers may opt out of having their personal information sold to other persons or parties. Second, they have a right to know:
What specific pieces of information a business has about the consumer;
Categories of personal information it has collected about the consumer;
Categories of sources from which the personal information is collected;
Categories of personal information that the business sold or disclosed for a business purpose about the consumer;
Categories of third parties to whom the personal information was sold or disclosed for a business purpose; and
The business or commercial purpose for collecting or selling personal information.
In addition, California consumers can request that the personal information a business has collected about them be deleted from the business’s systems and records. Company may be considered a covered business under the CCPA as it collects and processes the personal information of California consumers. This Privacy Policy provides the required notices to California consumers. The CCPA also prohibits covered businesses from providing discriminatory treatment to California consumers if they exercise their rights under the Act.
We may share your information with third parties to provide products and services you have requested, when we have your consent, or as described in this Privacy Policy. To make a “request to know” or request to delete your personal information, send us an e-mail at care@clindle.com (Please put either “Request to Know” or “Request to Delete” in the subject heading of your email.) We will use commercially reasonable efforts to honor these requests whether or not you would qualify as a California consumer under the CCPA. Please note medical records must be retained pursuant to applicable medical record retention laws and cannot be deleted. If and to the extent we are considered a covered business under the CCPA: We will confirm receipt of your request within 10 days along with a description of what steps we will take to verify and respond.
We must provide the requested information or delete your personal information within 45 days of receipt of your request but can use an additional 45 days, but we must let you know the additional time is needed. When contacting us, we may ask you to provide certain, limited personal information, such as your name, email address and/or account login ID and/or password, to verify your request and to match with our records and systems. This is also to protect against fraud. We will not retain this personal information or use it for any other purpose. Also please be advised that we need to search our records and systems only for the preceding 12 months. Residents of other states may also have similar rights to request information about or delete their personal information. To inquire about exercising these rights, please contact us at care@clindle.com.
Pursuant to California’s “Shine The Light law (California Civil Code § 1798.983), California residents are entitled, once a year and free of charge, to request the disclosure of certain categories of personal information to third parties for their own direct marketing purposes in the preceding calendar year, if any. Under the law, a business should either provide California customers certain information upon request or permit California customers to opt out of this type of sharing. You may request this information by contacting us at care@clindle.com and indicate in the email subject line, “California Shine The Light Request.” Please include your mailing address, state of residence and email address with your request. 8. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, you can contact us at:
Clindle/Ondoc Support Team
Email: care@clindle.com
We may update this Privacy Policy from time to time. By using Clindle/Ondoc’s services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.
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